Customer Care Policy

Tyne Tunnels

The Tyne Tunnels Management aim to give the best possible level of service at all times but recognise that occasionally things can go wrong. When this happens the Tyne Tunnels Management shall do every thing possible to sort out the problem swiftly and efficiently. To achieve this, a procedure has been drawn up to assist anyone with a complaint.

Complaints may be made by telephone or in person, to Senior Controller or in writing to:

The Senior Controller
Tyne Tunnels
Tyne and Wear
NE28 0PD

Telephone: (0191) 2598123 / 2598182
Fax: (0191) 263 1031
E-Mail: tt2limited@tt2.co.uk

In all cases you will be told of the name of the person dealing with the complaint and of the action taken. We aim to investigate and respond to all complaints within 15 working days. If this timescale cannot be met, you shall be informed of the reason for the delay and advised of a new date for the response. We shall normally reply in writing to all written complaints.

Tyne Tunnel tolls

Motorbikes, disabled toll Free
Car, Van or Bus
< 3m high
and 2 axles
LGV, Van or Bus
≥ 3m high or
3 axles or more

Avoid the congestion of Newcastle
and the A1 at Gateshead.
Choosing the
A19 Tyne Tunnels will save you time and

Google Maps - http://goo.gl/maps/dqTRd

Using Google Maps with your car or navigation device

GPS - 54°59 16 N 1°29 08 W / 54.98778 °N 1.48556 °W