Customer Care Policy
The Tyne Tunnels Management aim to give the best possible level of service at all times but recognise that occasionally things can go wrong. When this happens the Tyne Tunnels Management shall do every thing possible to sort out the problem swiftly and efficiently. To achieve this, a procedure has been drawn up to assist anyone with a complaint.
Complaints may be made by telephone or in person, to Senior Controller or in writing to:
The Senior Controller
Tyne and Wear
Telephone: (0191) 2598123 / 2598182
Fax: (0191) 263 1031
In all cases you will be told of the name of the person dealing with the complaint and of the action taken. We aim to investigate and respond to all complaints within 15 working days. If this timescale cannot be met, you shall be informed of the reason for the delay and advised of a new date for the response. We shall normally reply in writing to all written complaints.