FAQ
Q1. Do you examine commercial vehicles?
We do not routinely examine commercial vehicles however drivers of hazardous loads must report before entering the Tunnels.
Q2. Can I tow a vehicle through the tunnel?
Yes but it will need to be checked.
Q3. Can I turn around if I have come the wrong way?
Yes , seek assistance at the toll lane by pressing the help button and follow advice from staff.
Q4. Can I pay by Credit Card?
Change machines are located prior to the toll lanes so that customers can get change without delaying other users.
Q5. Can I get change?
Change machines are located prior to the toll lanes so that customers can get change without delaying other users.
Q6. Why is change no longer available at toll booths?
We have introduced a number of operational changes recently to keep traffic moving more swiftly, with the aim of reducing delays at the tunnel. The provision of change at the toll booths had an impact on wait times at the tolls. We have therefore moved this facility out of the main traffic flow, into the lay-bys, in order to improve customer journey times.
Q7. Do you check light goods vehicles and caravans?
Light goods vehicles and Caravans no longer need to be inspected, however drivers of hazardous loads must report before entering the tunnels.
Q8. Is it cheaper to have a Permit?
Yes 10% cheaper and it can be topped up 24/7 by telephone.
Q9.How much is it if I breakdown?
Vehicles <3500 kgs is £14.00 minimum. HGV's will be removed by Private Recovery Contractor minimum charge £160.00
Q10. I have a dog in the car can I go through?
Yes. The animals banned are those not in a vehicle.
Q11. Why should I have my lights on?
The tunnel is no different to a well lit road at night.
Q12. Can I wait here?
In the lay-by for a short while after authorisation.
Q13. When is the best time to travel?
Since the opening of the second Tunnel any time is a good time to travel.
Q14. Do you charge for caravans/trailers?
No.
Q15.How much is the Toll?
The current toll is:
Motorcycle FREE
Car/Van <3500kg £1.40
Hgv/Van> 3500kgs £2.00.
Motorcycle FREE
Car/Van <3500kg £1.40
Hgv/Van> 3500kgs £2.00.
Q16. What time to do you close?
We do not close except for emergency. Office hours for permit enquiries are 08:30-16:00 Mon-Thurs, 08:30-15:30 Fri.
In this section
Approach Times Now!
Useful Information
| Vehicle | Cash | |
|---|---|---|
| Motorbikes | Free | |
| Car/Light Van (<=3500 Kg) Bus (<=16 p. excl. driver) |
£1.40 | |
| Lorry/Van (> 3500 KG) Bus (>16 p. excl. driver) |
£2.00 |
