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Customer Services

We want to know what you think and look forward to hearing from you.

Mark Lucas

Mark Lucas
Shift Controller

Mark now holds the role of Shift Controller, one of the few authorised officers entitled to manage the Tyne Tunnels control room...

Tyne Tunnels
customer service

We want to know what you think and look forward to hearing from you.

We are happy to meet members of the public and other interested parties, or to receive emails and letters.

If you have a question relating to the Tyne Tunnels you may wish to visit the Frequently Asked Questions section on this web site first. If you can’t find what you’re looking for there, please do get in touch.

If you’re unhappy about something you’ve encountered at the Tyne Tunnels, or you have a complaint about TT2, please contact us as soon as possible.

TT2 aims to give the best possible level of service at all times. However, we realise that despite the best intentions occasionally things can go wrong. When this happens TT2 will endeavour to do everything possible to resolve the problem swiftly and efficiently. To achieve this, a dedicated procedure has been drawn up to assist anyone with a complaint.

How to make a complaint

Complaints may be made by telephone or in person to TT2’s Operations Manager or in writing to:

The Operations Manager
TT2 Limited
Administrative Building
Wallsend
Tyne & Wear
NE28 0PD

Telephone: 0191 262 4451

Email: tt2limited@tt2.co.uk

In all cases you will be told of the name of the person dealing with the complaint and of the action taken. We aim to investigate and provide feedback on all complaints within 15 working days. If this timescale cannot be met, you shall be informed of the reason for the delay and advised of a new date for the response. TT2 normally reply in writing to all written complaints.

Tyne Tunnels Book

Gift Idea The Tyne Tunnels Book
"How do you build a tunnel under the Tyne?"

This book aims to answer some of the most frequently asked questions about the
construction of the £260 million New Tyne Crossing project. Read more...

Tyne Tunnel tolls

VehicleCost
Motorbikes, disabled toll Free
Car, Van or Bus
< 3m high
and 2 axles
£1.70
LGV, Van or Bus
≥ 3m high or
3 axles or more
£3.30

Avoid the congestion of Newcastle
and the A1 at Gateshead.
Choosing the
A19 Tyne Tunnels will save you time and
money.

Google Maps - http://goo.gl/maps/dqTRd

Using Google Maps with your car or navigation device

GPS - 54°59 16 N 1°29 08 W / 54.98778 °N 1.48556 °W