Tyne tunnel bosses want motorists views

TT2, the Tyne Tunnel operator, is running a survey to find out what motorists in the North East think of the vehicle tunnel that connects Jarrow in South Tyneside with Wallsend in North Tyneside. And one lucky participant will win £500 as a reward for sharing their views.

Congestion during peak hours can be considerable at the existing tunnel under the Tyne, which was designed to pass 24,000 vehicles a day and currently copes with up to 38,000. A second vehicle tunnel is currently under construction, and will open to traffic in less than a year, by February 2011. At that point the existing tunnel will close for major refurbishment until December 2011, when both tunnels will be fully operational. This will more than double capacity at the A19 river crossing.

Even before the new crossing opens, TT2 believes it can do more to create a positive driving experience for its customers. Peter Hedley, Tyne Tunnel Manager, said: “We have a great deal of information and knowledge about how traffic flows around the Tyne Tunnel, and we use this understanding to try to make our customers’ journeys as enjoyable as possible. “It might seem hard to believe but we have actually managed to improve journey times during construction of the second tunnel, by changing the way traffic merges and the way we give out change at the toll booths. Queues might sometimes look longer, but they move far more quickly than previously, getting people to their destinations sooner. “We exist to give our customers a safe and pleasant journey from one side of the Tyne to the other, and to do this as well as we can we need to better understand what motorists want”

TT2 would like to hear from all motorists, including those who would not typically use the Tyne Tunnel to cross the river. An online survey will be available at www.tt2survey.co.uk until 30 April 2010.

As an added incentive, participants will be offered the opportunity to enter a prize draw to win £500. The closing date for the prize draw is 23 April 2010.

Tyne Tunnel tolls

Motorbikes, disabled toll Free
Car, Van or Bus
< 3m high
and 2 axles
LGV, Van or Bus
≥ 3m high or
3 axles or more

Avoid the congestion of Newcastle
and the A1 at Gateshead.
Choosing the
A19 Tyne Tunnels will save you time and

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GPS - 54°59 16 N 1°29 08 W / 54.98778 °N 1.48556 °W