How to Use Prepaid Permits
By paying in advance permit holders are able to pass through the toll lanes more rapidly.
Mandy has worked at the Tyne Tunnels for nearly 10 years and is currently responsible for not only the HR and Payroll functions, but also the management of its busy Admin Team. Her varied workload spans everything from recruitment, training and development to the organising of medicals and annual flu vaccinations for the wellbeing of the staff.
How to use
your Tyne Tunnels permit
By paying in advance permit holders are able to pass through the toll lanes more rapidly, with the added advantage of securing a 10% discount on their tolls.
What is a permit?
A Tyne Tunnels Permit is an automatic identification system which uses an electronic tag that is attached to your vehicle’s windscreen. You pay in advance for trips through the tunnel which frees you from the need to find cash.
Once your application for a permit has been processed you will receive a ‘tag’ to fix to your windscreen. As you approach the toll lane the permit system identifies your tag and confirms that your account has sufficient credit, after which the barrier will be raised to allow you to pass.
How does it work?
An antenna in the toll lane reads your tag and checks how many prepaid journeys you have left to take. If you are in credit, you get the green light and can continue through the tunnel.
If you are reaching the end of your available number of journeys, then a message board alerts you to top up your account. If your account reaches zero, you will not be allowed through and will have to pay cash.
Can I have more than one account?
Yes, if you need tags for more than one vehicle these can be linked to one account.
What if I lose the tag or it is stolen?
You must tell us immediately, the stolen tag will be cancelled and a new one issued. There is a replacement charge.
If I wish to cancel will I get a refund?
Yes, once we have received your written notification of closure and tag we will send you a cheque for the remaining balance.
How to use your permit
Please remember to slow down as you enter the toll lane to allow the permit antenna to read your tag. The permit antenna in use will depend on the style of tag you have been issued; black disc style tags are detected by the orange posts immediately before the lane cabinet, credit card style tags are detected by the square antenna mounted beneath the traffic light. The antennas are highlighted in the image below.
A visual warning will be triggered at the toll lane when your credit level is low, reminding you to top up your account. The barrier will not lift if you have insufficient credit in your account, and on such occasions you will be asked to pay your toll with cash.
You can check your account balance and top up your permit payments online here. Tyne Tunnel Permit Top Up