Top-up your Account
Call our automated telephone line 24 hours a day on 0191 5740030
You will be asked for your account number and chosen payment method so please have these ready when you call.
All account numbers are now 6 digits long. If you have been an account holder for a while, you may have an 8 digit account number or a 5 digit account number.
If you have an 8 digit account number beginning in 000, please remove the first two 0’s when topping up.
If you have a 5 digit account number, please add a 0 to the front of your account number when topping up.
Sign in to your online account or login to your App