When typing in your Vehicle Registration Number…

• Check the Vehicle Registration Number is correct and try again. If your vehicle is a UK registered vehicle, please check you have typed in the Vehicle Registration Number correctly as all UK registered vehicles should be identified by the DVLA search
• Consider using another device or another browser
• Newly registered vehicles may not be identifiable with the DVLA yet causing the vehicle to not be recognised when typing it in
• Foreign vehicles: please check your details are correct and enter it manually
• Common input errors include:
  • The number zero “0” and the letter “O”
  • The letter “L” and the letter “I”
  • The number “1” and the letter “L”
  • The letter “M” and the letter “N”
  • The letter “W” and the letter “V”

When your passage hasn’t deducted from the account…

• If our Automated Number Plate Recognition (ANPR) cameras have not picked up your Vehicle Registration Number correctly, they will go into a manual review queue for an agent to review to ensure a correct reading. This can take up to 10 days to deduct from your account

If you have tried all the above and still have problems, please contact us here.