Customer notice: If you have lost your Pay Later (Schedule of Charge) ticket, you can now use our Lost Ticket search service to recover your reference number, as long as you are still within the payment window (by midnight of the following day of your journey). Please note there is a fee for this service. Click here to search.

If you are outside of the payment window and the Pay Later (Schedule of Charge) ticket is unpaid, an Unpaid Toll Charge Notice will be posted following a request to the DVLA for the registered keeper’s details. Please note that this can take a number of weeks and you UTCN timeline will not start until you have received your first notice.

Please call our Customer Contact Centre on 01915740031, lines are open Monday to Friday 08:15 – 19:00, Saturday 09:00 – 13:00 & Sunday 09:00 – 12:30