Terms of Use

Terms of Use


1.1 Please read these terms and conditions carefully as they apply to your access and use of our Website, the supply of information, use of a Tag or the ANPR System and the making of your payments to your Account, through our Website. The Tyne Tunnels Byelaws 2020 also apply to your use of the Tyne Tunnels, a copy of which can be downloaded from our Website. They include important information and form the basis of the agreement between us, should you wish to proceed with the opening of an account and/or the use of the information services. We request that you pay particular attention to our privacy policy (link below) which sets out the principles by which we abide in relation to the treatment of information about visitors to our Website and which also apply to your use of our site (“Privacy Policy”).

1.2 In these terms and conditions:

1.2.1 “Account” means the facility provided by this Website to order a Tag (for exempt users only) register to use our ANPR System and make pre-payments to credit your use of the Tyne Tunnels;

1.2.2 “Account Balance” the amount credited to your pre-paid Account at any time;

1.2.3 “ANPR System” means our automatic number plate recognition software system, which will enable you to access the Tyne Tunnels on a pre-paid basis instead of using a Tag, as further described in Clause 6 below;

1.2.4 “Auto Top-Up” the method of payment which triggers an automatic top-up of your Account Balance when your Minimum Balance Threshold is reached;

1.2.5 “BACS” means Bankers Automated Clearing Service, the electronic system to make payments direct from one bank account to another.

1.2.6 “Continuous Payment Authority” means the permission you give TT2 to take payments from your credit or debit card as and when they’re due;

1.2.7 “Minimum Balance Threshold” the minimum balance set by you in accordance with Clause 13.1 which triggers an Auto Top-Up

1.2.8 “Services” means the Account service, the provision of the Tag, the provision of the ANPR System and the information services available on the Website;

1.2.9 “Set Top-Up Amount” means the amount you agree for your card to be debited and by which your Account Balance will be credited when your Minimum Balance Threshold is reached;

1.2.10 “Tag” means a permit issued by us for use of the Tyne Tunnels on a pre-paid basis or for exempt users, as further described in Clause 5 below, which is to be replaced by the ANPR System;

1.2.11 “Toll Charges” means the toll charges at the Tyne Tunnels as set out on our Website;

1.2.12 “Tyne Tunnels” means the two vehicular tunnels under the River Tyne that we operate;

1.2.13 “Vehicle Registration Number” means your vehicle registration number plate, which we may collect and process as part of the ANPR System;

1.2.14 “we” and “our” means TT2 Limited, a company registered in England and Wales with number 06346957 with registered office at Tyne Tunnels, Wallsend, Tyne & Wear NE28 0PD;

1.2.15 “Website” means our website hosted at http://www.tt2.co.uk/; and

1.2.16 “you” means the individual customer, organisation or business using the Services.

1.3 These terms and conditions regarding the use of the Website and applications for an Account constitute the entire agreement between us with respect to this Website and your use of the Services and supersede all prior communications and agreements between us, whether electronic, oral or written, regarding the subject matter contained in this Website. A printed version of these terms and conditions and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement between us to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.

1.4 The materials contained in this Website are provided for general information purposes only and do not claim to be or constitute legal or other professional advice. We do not warrant the accuracy of the information provided in it. We do not accept any responsibility for any loss which may arise from accessing or reliance on information contained in this Website.

1.5 We may revise these terms and conditions without notice. It is your responsibility to regularly review the terms and conditions in case of any change. Continued use of the Website after a change will be treated as acceptance of the change by you.


2.1 The content of this Website is our exclusive property or that of our content suppliers and is, unless specifically stated otherwise, protected by copyright, and other intellectual property rights. It is published by us and may not be reproduced other than by downloading and viewing on a single personal computer and/or printing a single hard copy, for private non-commercial purposes only. It is not to be otherwise reproduced, transmitted, made available on a network or used to create derivative works without our prior written consent. All rights reserved.

2.2 The trade marks, logos and service marks shown on the Website, unless otherwise specified, are our trade marks. No rights are granted to use any of them without our prior written consent.

2.3 All links to this Website must go to www.tt2.co.uk. Please do not link directly to any other pages on this Website. We do not accept or undertake any responsibility or liability for access to or the material on any site which is linked from or to this Website.

    Any information you give to us will be stored and used in accordance with our Privacy Policy set out here and our data protection statement set out here.

4.1 Access to your Account will be gained by using the username and the password selected by you during the registration procedure. You are responsible for ensuring the confidentiality and proper use of your username, password and Account and for restricting access to your computer and you agree to accept responsibility for all activities that occur under your account or password.

4.2 You should be satisfied that you have assessed the security features of your computer and have determined that they are adequate to protect your interests and use of this Website.

4.3 You must tell us immediately by contacting our Customer Service Department if you believe that an unauthorised person knows your username or password or has access to your Account.

4.4 You should not access your Account from any computer connected to a local area network (LAN) or any public internet access device or access point without first making sure that no-one else will be able to observe or copy your access or access your Account pretending to be you.

4.5 We reserve the right to refuse service or terminate Accounts if we suspect unauthorised persons are attempting to access them.

4.6 You hereby agree to comply immediately with all reasonable requests by us or our agents or suppliers, in connection with these terms and conditions and/or the police, for assistance in trying to recover any losses or identify actual or potential breaches of security. We may disclose information about you or your Account to the police or other third parties if we believe it will help prevent or recover losses.

4.7 You agree that you are solely responsible for the performance and protection of any browser used in connection with this Website including the prompt adoption by you of all security patches and other security measures issued or recommended from time to time by the suppliers of such browsers, and we shall not be liable for any damage to/or reduction in the performance of your computer system or any part thereof by the installation and/or use of any browser version required to use this Website or any third party links.

  1. TAGS

5.1 Our provision of Tags is being replaced by the ANPR System, which is set out in further detail at Clause 6 below. If we contact you regarding the cancellation of your Tag and your use of the ANPR System, you are strongly advised to read Clause 6 carefully.

5.2 We do not anticipate issuing any further Tags. However, in the circumstance that we do so, we will deliver your Tag to you to the address given on the new account registration form as soon as possible after your order is accepted and in any event within 28 days of acceptance. You shall: –

5.2.1 install the Tag on the vehicle;

5.2.2 only use the Tag on and for the class of vehicle stated on the Account application;

5.2.3 not sell, dispose of, damage or tamper with the Tag or use the Tag fraudulently or illegally;

5.2.4 exercise all reasonable care to ensure the Tag is not lost, stolen or misused. If the Tag is lost or stolen, please contact TT2 immediately and we will invalidate the Tag to protect your credit;

5.2.5 give us all information in your possession regarding any loss, theft or misuse of the Tag and take all steps we consider necessary to assist in the Tag’s recovery;

5.2.6 not use the Tag otherwise than in accordance with these conditions; and

5.2.7 ensure the Account is in credit and if the Tag or equipment fails, or otherwise, pay the Toll Charges by the specified alternative available methods. We may issue an unpaid toll charge notice (“UTCN”) when a pay later charge is not paid by midnight of the following day of your journey, or if you have been through a pre-paid lane and not stopped at the red light to make provision to pay. The relevant charges are set out on our Website.

5.3 The Tag remains our property at all times. The Tag must be returned to us at your cost by registered post or delivered by hand to us if: –

5.3.1 we notify you that we intend to replace the Tag;

5.3.2 we are notified that the Tag is lost, stolen or liable to be misused and it is then retrieved;

5.3.3 you notify us that there is a fault with the Tag; or

5.3.4 this agreement is cancelled/terminated either by you or us.

5.4 We will charge you for the Tag if it is returned damaged or tampered with or is not returned to us within twenty-eight days of: –

5.4.1 in the case of Clause 5.3.1, us notifying you;

5.4.2 in the case of Clause 5.3.2 or 5.3.3, you notifying us; or

5.4.3 in case of Clause 5.3.4, the date of cancellation/termination. Such charges reflecting the cost of the Tag and our administrative expenses may be deducted from any credit that is on your Tag. Current charges are £7.00 a Tag (for exempt users) and £11.50 for a class 2 or class 3 Tag.

5.5 No order for a Tag is binding on us until we have confirmed your order by e-mail to the e-mail address you provide on your registration form.

5.6 You will not be able to use the Tag or funds credited to your Account until you receive the Tag device from us pursuant to Clause 5.2.


6.1 We may, in due course and in our sole discretion, require you to register and use the ANPR System instead of a Tag, which shall be subject to these terms and conditions. No such registration shall be binding on us until we have confirmed this to you by e-mail to the e-mail address you provide on your registration form.

6.2 We will use the ANPR System to record images of your vehicle (and its Vehicle Registration Number) and to calculate the Toll Charges due from your Account. This will apply to all new users of the Tyne Tunnels who wish to use our pre-payment services and to all existing pre-payment users who will be moved from the use of Tags to the use of the ANPR System and any other customers at our discretion. By using your Account to register to use the ANPR System (in replacement for use of the Tags) and make pre-payment of the Toll Charges, you agree that we may retain and use any such images and/or information in accordance with, and for the purposes given in, our Privacy Policy. A link to that Privacy Policy is set out in Clause 3 above.

6.3 As we use the ANPR System to calculate the Toll Charges due, you must tell us immediately by using your Account or by telephone if your vehicle is sold, stolen or if you have reason to believe that your Vehicle Registration Number may have been cloned. We may ask you to provide a unique reference number (URN) or crime reference number (CRN) from the police or appropriate documentary evidence of the sale (as applicable) and, if we further request, to confirm the sale, cloning or theft in writing by post or via the Website. All post should be sent to our registered address (as set out in Clause 1.2.14 above).

6.4 Please note that if, in accordance with Clause 6.3, you choose to inform us by telephone that your vehicle is sold or stolen or that the Vehicle Registration Number may have been cloned, it may take us up to 5 working days (being Monday to Friday, save for any UK Public Bank Holidays) to process that information and amend your Account.

6.5 Toll Charges will continue to be calculated for your Vehicle Registration Number if you do not update us when required in accordance with Clause 6.3 and (if applicable) for the period of processing set out in Clause 6.4. In those circumstances you will remain liable for any Toll Charges incurred by your vehicle and your Account will continue to be debited.

6.6 If you have sold your vehicle, you can register a new vehicle to your Account by updating your Account either online, by telephone or by writing to us at our registered address (as set out in Clause 1.2.14 above).

6.7 You agree to ensure that the Vehicle Registration Number attached to your vehicle is clearly visible, not likely to be misread due to damage, deterioration or because the characters are obscured, and complies with The Road Vehicles (Display of Registration Marks) Regulations 2001 (as amended). You must also comply with any signs, instructions and signals. The display of a green light at the toll lane will show that the Vehicle Registration Number has been successfully read and you have paid the toll.

If you fail to comply with the above, the ANPR system may not recognise your vehicle and we may issue an Unpaid Toll Charge Notice. The relevant charges are set out on our Website.


6.8 Whilst we shall use reasonable efforts to ensure that the ANPR System is in full working order, from time to time there may be errors, faults or other disruption in the ANPR System that we shall seek to resolve as soon as practically possible. We shall not be responsible or otherwise liable to you in that circumstance. You therefore agree to ensure that your Account is in credit or, if the ANPR System fails for any reason, to pay the Toll Charges by the specified alternative available methods.

6.9 If you wish to dispute any of the Toll Charges that have been debited from your Account by way of the ANPR System, please contact us using the contact details set out on the Website. We will investigate the disputed payment(s) and will discuss this further with you. Any refund shall be given at our sole discretion and shall be credited to your Account.


The Toll Charges are shown here. These prices include all applicable taxes. Toll Charges are subject to withdrawal or revision at any time without notice.


By accepting these terms and conditions:

8.1 you acknowledge that we or our agents or suppliers may ask a third party to provide a credit/fraud report on the basis of the credit/debit card details and other personal details you provide as part of the standard procedure when you pay money to your Account and you expressly consent to such checks being undertaken; and

8.2 You expressly consent to our card payment provider storing your card details, for the purposes of Auto Top-Up, pursuant to clause 13 (which for Auto Top-Up will include your card verification code, known as “CVC”) and/or the purposes of manual top up of your pre-paid Account pursuant to these terms and conditions.

    This Website may include hyperlinks to sites operated by other parties but we are not responsible for examining or evaluating them and their inclusion does not imply our endorsement of their material and we accept no liability in respect of such sites. You therefore agree that we will not incur any liability in respect of the content of any site accessed through a hyperlink contained on this Website.
    You agree to:-

10.1 provide us accurate, and up to date information at all times, including as required by the registration forms on the Website; and

10.2 update and maintain the accuracy of such information.

    11.1 By using this Website, you agree and undertake not to use the Website to:-

11.1.1 impersonate any person or organisation or falsely state or otherwise misrepresent yourself;

11.1.2 upload or share any unsolicited or unauthorised material or advertising;

11.1.3 upload, publish or display any personal or confidential information of any person or organisation without their prior consent;

11.1.4 upload, share or otherwise make available any material that contains viruses or similar;

11.1.5 upload, share or otherwise make available any material which may be illegal, discriminatory in any way, of a sexual nature or otherwise offensive or harmful to other users of the Website or others;

11.1.6 upload, share or otherwise make available any material which is deliberately misleading or fraudulent;

11.1.7 intimidate or harass any person or organisation;

11.1.8 use or attempt to use the account of any other user without the consent of that user or our prior written authorisation; or

11.1.9 use, process or disseminate any of the information on this Website or on the profiles of other members for any purpose other than the purposes for which the information was provided.

11.2 The Services are provided by TT2 Limited. In the event that you have any cause for complaint with regard to the Services please click on the “Customer Service” icon at the top of the home page. We will investigate your complaint and try to resolve your complaint as soon as possible.

11.3 We do not guarantee that our site will be secure or free from bugs or viruses and you are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software.


12.1 When you apply to create an Account and make your first pre-payment, it is an offer by you to purchase credit for the ANPR System in accordance with these terms and conditions.

12.2 Any agreement between you and us shall be subject to these terms and conditions, which supersede any other terms and which govern your access of and use of the Website to the exclusion of any terms and conditions which you purport to apply or which are implied by trade, custom or course of dealing. No terms or conditions transmitted by you will form part of any agreement or apply to your access to and use of the Website simply as a result of such terms and conditions being communicated to us.

12.3 You must ensure that your account details are complete and accurate.

12.4 Our employees or agents are not authorised to make any representation concerning the Website, Tag or the ANPR System unless confirmed by us by e-mail and you acknowledge that you do not rely on, and waive any claim for breach of, any such unconfirmed representation (unless such representation is made fraudulently).

12.5 We reserve the right to place restrictions on the volume of Tags ordered and/or the use of the ANPR System and suspend their use.


13.1 You can set Auto Top-Up on your pre-paid Account. Once activated, whenever your Account Balance falls below the set Minimum Threshold Balance (subject to a £10 minimum) your pre-paid Account will automatically be topped up with the Set Top-Up Amount (subject to a £10 minimum). It is your responsibility to ensure you have enough funds in your bank account to pay the Set Top-Up Amount and we accept no responsibility for any bank charges, penalties or interest that you may be charged by your bank.

13.2 You may change the amount of your Auto Top-Up at any time, but it may never be below the £10 minimum, as referred to in Clause 13.1.

13.3 We will collect payment from the payment card assigned for Auto Top-Up payments, subject to the express consent you provide for our card payment provider to save your card details, in accordance with clause 8.2.

13.4 As part of setting up Auto Top-Up, you will enter into a Continuous Payment Authority arrangement with us and your bank. This gives us permission to take Auto Top-Up payments from your debit/credit card when your defined Minimum Threshold Balance is triggered. Such payments are only to pay for Auto Top-Ups added to your pre-paid Account.

13.5 Non-acceptance of your Continuous Payment Authority may be because we are unable to obtain authorisation from your bank for your payment or there is a system failure.

13.6 We will send you an email each time a payment is taken from your account following an Auto Top-Up.

13.7 Payments will show up on your bank statement as ‘TT2 Ltd’.

13.8 If your pre-paid Account has an Auto Top-Up setting and a vehicle associated with this account is sold or stolen and not removed from the Account, you will be liable for any ongoing Auto Top-Up payments, until you cancel or amend your Account.

13.9 You may cancel, amend or update your Auto Top-Up settings at any time on our Website.

13.10 If your bank rejects a payment requested on the basis of your Continuous Payment Authority, we will email you.

13.11 If your payment request was rejected, you will be required to manually top up your Account above the set Minimum Threshold Balance in order to trigger the next Auto Top-Up.

13.12 We will contact you with updates about your Auto Top-Up instruction and Continuous Payment Authority using the email address registered to the Account.

13.13 You are responsible for regularly checking for emails from us and to ensure our emails are not sent to a junk mail folder.

13.14 You are responsible if you do not update your debit/credit card details and they have changed. If your payment fails, your account will not be credited and you may have insufficient funds for your journey.

13.15 We reserve the right to suspend, withdraw, amend, or terminate operation of the Auto top-up process at any time and we will use all reasonable endeavours to provide prior notification to you of such events.


14.1 You may cancel your Tag or your use of the ANPR System at any time by writing to us at TT2 Ltd, Tyne Tunnels, Wallsend, Tyne & Wear NE28 0PD and at your request any unused credit, after deduction for our charges due pursuant to these terms and conditions, will be repaid to you by BACS or cheque.

14.2 If applicable, you must return your Tag in accordance with Clauses 5.3 and 5.4.

14.3 We may cancel this agreement and your Tag or use of the ANPR System at any time by notice if you: –

14.3.1 in our opinion have made fraudulent or any other unauthorised or illegal use of the Tag, ANPR System or other use not in accordance with these conditions; or

14.3.2 are in breach of any of these conditions if such a breach is incapable of remedy or, if capable of remedy, such default continues unremedied for 30 days after notice is given by us; or

14.3.3 have not used your account for at least one year where use is defined as either making a top up payment or using your Account to pay for a Toll Charge.

14.4 If, following notice of cancellation under this Clause 14 you do not request a refund and provide repayment details within a period of 28 days then you will not be entitled to a refund of any unused credit on your account.

  1. LIMITATION OF LIABILITY – Your attention is drawn specifically to this paragraph.

15.1 This Website or any part of it may not be compatible with your browser or computer configuration and we make no warranty that it is. We make no warranty that our services via this Website will be available at any particular time or that your access to our Website will be uninterrupted, timely or error free and we will not be responsible if we are unable to provide the Website or the Services for any reason.

15.2 If you are accessing the Website and Services in the course of a business, all implied warranties and conditions are excluded to the maximum extent permitted by law.

15.3 We shall not be liable for any losses you suffer as a result of unauthorised access to your Account.

15.4 We shall not be liable for (a) any loss of profit, data loss, loss of production or depletion of goodwill, or (b) any indirect loss, costs or expenses whatsoever in each case arising out of your use of our Website, your use of the Services or our failure to deliver services contained on the Website and our total liability for any losses arising out of your use of this Website, your use of the Services or our failure to deliver any such Services shall be limited to £50.00.

15.5 However, if you are accessing our Website to use the Services otherwise than in the course of a business, you have certain statutory rights as a consumer These statutory rights are not and will not be affected by any statement contained in these terms and conditions (and in particular, any provision which has the effect of limiting our liability to you in the event that any Service is defective or fails to correspond with the description given to it on this Website shall not apply).

15.6 You warrant that you will not use this Website or any of the Services for any unlawful purposes or in a way that is prohibited by these terms and conditions.

    If you are accessing this Website in the course of a business, you agree to indemnify us and to keep us indemnified (except to the extent caused by our negligence, fraud or wilful default) from all or any liability or damages we incur in contract, tort or otherwise towards a third party as a result of your use of this Website or any of the services accessible through your Account or any content published, uploaded or displayed by you on the Website.

17.1 We reserve the right to change these terms and conditions from time to time.

17.2 Each of our rights or remedies is without prejudice to any other of our rights or remedies.

17.3 If any part of these terms and conditions is unenforceable (including any provision in which we exclude liability to you) the enforceability of any other part of these terms and conditions will not be affected.

17.4 This Website is operated and controlled from the United Kingdom and these terms and conditions and your use of this Website are governed by and construed in accordance with the laws of England and Wales. By agreeing to these terms and conditions you consent to all disputes arising out of or relating to your use of this Website being decided only by the courts of England and Wales. If you are accessing this Website from another jurisdiction, it is your responsibility to ensure your compliance with the laws that apply to that jurisdiction.

17.5 All rights under the Contracts (Rights of Third Parties) Act 1999 are excluded.

17.6 Failure or delay by us in enforcing or partially enforcing any provision of these terms and conditions is not a waiver of any of our other rights and any waiver by us of any breach by you is not a waiver of any subsequent breach.

17.8 We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.