… Read more
How do I get a receipt of my journeys?
Your email confirmation is your receipt which can be printed from your email inbox. If you are a Pre-Paid account … Read more
I’m having trouble paying
Please see our help page here. … Read more
I have a non UK registered Vehicle Registration Number, how do I pay?
If you have a non UK registered vehicle registration number, you can pay using our regular payment methods. Simply input … Read more
My Vehicle Registration Number is not being recognised
When typing in your Vehicle Registration Number… Check the Vehicle Registration Number is correct and try again. If your vehicle … Read more
What methods of payment can I use?
You can pay online or via our app, as well as our automated telephone payment line on 0191 574 0030 … Read more
I have missed the deadline to pay by midnight the following day of my passage. What should I do?
Payment must be made by midnight the day after your passage. Any payments made outside the payment window will be … Read more