Who are we?

TT2 Limited, the operator of the iconic Tyne Tunnels, helps the 60,000+ customers who use the Tyne Tunnels each day to have the best journey experience possible. Our purpose is creating opportunities to deliver regional growth by offering the most reliable, safe, sustainable and efficient service and we have a rare and exciting apprenticeship opportunity for a ICT Apprenticeship to join our Support Services Team at our premises in North Tyneside.

Our vision is to be recognised regionally as an organisation that provides significant value to the Northeast, and we are looking for proactive team members, who can support the Support Services team by providing high levels of customer care through operational efficiency.

We are certified as a Great Place to Work, we are committed to fostering a positive and inclusive environment, and we are seeking individuals that will compliment these values.

About this career opportunity

You will be gaining work experience as part of our Support Services team whilst studying for a Level 3 Information Communications Technician qualification. You will receive practical on the job training and mentoring to fully support your learning and progress towards completing your qualification.

The role is varied and interesting, working alongside our friendly Support Services team you will perform first-line technical support, maintain hardware and user accounts, and assist with cyber security and IT improvement initiatives.

Key tasks and main duties – please see job description.

Safety

At TT2 Safety to Customers and Employees is of paramount importance. At all times you will be expected to adhere to all Company Safety policies as instructed.

You will be attending training throughout your apprenticeship to ensure you are fully equipped to perform the role. This will include H&S training as well as Personal Development.

Terms

The start date for this apprenticeship is July 2026. This is a fixed term appointment to run concurrently with your apprenticeship and the typical duration to Gateway is 17-months.

• Live instructor sessions with the training provider – 17 days.
• This is a full-time role, 37 hours per week based in our Wallsend office. The office hours are Monday to Thursday 08.30 – 16.30 including 30-minute unpaid lunch break and Friday 08.30 – 16.00 including 30-minute unpaid lunch break.

Entry Requirements

3 GCSE’s (or equivalent) at grades 4+ (A-C) in any subject.

GCSE Maths and English (or equivalents) at grades 3+ (D or above).

Salary

In year one your salary will be £16,606.00 per annum which meets apprenticeship minimum wage and is subject to an annual pay award.

From Year two your salary will be reviewed in line with Government entitlements.

Benefits

• A fully funded formal and recognised qualification.
• Paid day on-line instructor sessions.
• A professional and supportive team.
• Training and development – opportunities to take part in a range of training events and ongoing professional development.
• Family friendly employer – working within a team which understands that operational needs can be balanced with family responsibilities.
• Employee assistance programme – free and confidential third-party telephone counselling service available 24 hours a day.
• Pension scheme – Local Government Pension Scheme (if applicable).
• Employee benefits scheme – high street discounts and cycle to work scheme.

TT2 Ltd is an equal opportunity employer – all applicants will be considered for employment without attention to age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.

TT2 is committed to maintaining a safe and healthy working environment for all our employees, therefore we operate a zero-tolerance to illicit drugs, and it is prohibited to have any alcohol in your system whilst at work. To support this the Company, reserve the right to implement a drugs and alcohol testing programme.

The successful candidate must be eligible to work in the UK.