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Pay an Unpaid Toll Charge Notice (UTCN)

How does Unpaid Toll Charge Notice (UTCN) work?

If you don’t pay your toll by midnight the day after travel, a UTCN will be automatically issued on the day after your toll was due.

How it works:
If Tyne Tunnels doesn’t receive your toll payment before the deadline stated, we will contact the DVLA to request the name and address of the registered keeper of the vehicle. The UTCN will then be issued to the contact provided.

Late toll payments:
Any payment made outside of the payment window will be applied to future passages, not the one you’ve already made.

Appealing:
You must wait to receive the UTCN before you can appeal the charge.

Paying early:
If you want to pay the UTCN before the letter arrives, please Contact Us for help.

Unpaid Toll Charge Notice (UTCN) escalation timeline

If you don’t pay your toll by midnight the day after travel, a UTCN will be automatically issued on the day after your toll was due.

Failure to pay a UTCN will result in the following charges:

Day 1 -

£30 Charge + Toll: A UTCN is issued.

Day 15 -

£60 Charge + Toll: A reminder letter is sent.

Day 30 -

£100 Charge + Toll: A final notice is issued.

Day 44 -

£100 Charge (TT2) + up to £75 from a collection agency + Toll: The case is moved to a third-party collection agency.

*a day is added for each bank holiday
*all letters are sent by 1st class post

Useful FAQs

Find out how a Unpaid Toll Charge Notice (UTCN) works here.

UTCNs are issued when:

  • you do not pay within the payment window of by midnight the day after your journey
  • you are a Pre-paid customer who travelled without sufficient credit and didn’t top up your account by midnight the day after your journey.
  • you didn’t add your vehicle registation number to your Pre-Paid account or it was added incorrectly
View all FAQs