Your 3 routes to appeal:
Use this option if...
- You have not already paid your charge and would like to appeal.
Please be aware if you pay your UTCN after you have appealed, your case will be closed and you will not receive a response to your appeal.
To do so, please click here.
If you are either:
- a lease/hire/rental company
- an authorised customer of a lease/hire/rental company
and have PAID your UTCN, please use this page to appeal.
If more than 60 days have elapsed since you have paid the Unpaid Toll Charge Notice (UTCN), your final recourse will be to submit a complaint.
If you have paid your charge and still wish to appeal please call the contact centre and we can discuss your case.
If more than 28 days have elapsed since you have paid the Unpaid Toll Charge Notice (UTCN), your final recourse will be to submit a complaint.
Best Practices and Advice:
- Please be aware that you can only appeal if you are the registered keeper of the vehicle in question or if the registered keeper has given you authorisation to do so. Authorisation must be granted by providing an addressed/dated/signed letter from the registered keeper. If you are not authorised or the registered keeper we can not process your appeal.
- Please ensure you attach all supporting documentation to help support your appeal and enable us to resolve at first contact.
- Please ensure you clearly describe your circumstances, using bullet points where possible.
- Please select the most appropriate category for your appeal when prompted, this will help us to resolve your appeal at first contact.
- If you have received multiples UTCNs and you would like them all to be assessed in one appeal, please detail each individual reference number (beginning with TT) in the appeal.
- If your UTCN has been passed on to a 3rd party collection agency, you must appeal via their escalation process.
- Before you appeal, please check our FAQs to see if your answer can be found.
- You have the opportunity to appeal each case up to 3 times.
- If you would like you appeal to be reassessed you must provide additional evidence.