How does Unpaid Toll Charge Notice (UTCN) work?

If you’ve failed to pay the required toll by midnight the day after your journey, this will result in an Unpaid Toll Charge Notice (UTCN) being issued.

If Tyne Tunnels doesn’t receive your toll payment before the deadline stated, we will contact the DVLA to request the name and address of the registered keeper of the vehicle. The UTCN will then be issued to the contact provided.

Pay Later (Schedule of Charge) and UTCN Timeline

Charges will be applied for failure to by midnight the day after your journey.

TT2 always recommend you pay for your journey as soon as possible although we do allow up until midnight of the following day of your journey to make payment.

Simply input your Vehicle Registration and locate your journey. Then you can input your billing details and your payment will be confirmed.

Pay for Passage

If TT2 don’t receive your toll payment before the time stated on the ticket, TT2 will need to contact the DVLA to request the name and address of the Registered Keeper of the vehicle so that an Unpaid Toll Charge Notice (UTCN) can be sent.

Click here to Pay or Appeal UTCN

A UTCN is generated and then sent to the Registered Keeper of the vehicle. The amount payable will be £60.00 + your toll amount (reduced to £30.00 + your toll amount if paid within 14 days of the UTCN generated date).

If you wish to appeal the UTCN there’s details included which explain what steps are needed. Once an appeal is made, the timer stops until your appeal is reviewed (we aim to respond in 10 working days but please allow more time in busy periods. We respond to all appeals).

Click here to Pay or Appeal UTCN

The discounted rate will expire and the amount due will be £60.00 + your toll amount.

Click here to Pay or Appeal UTCN

If payments are not received for your UTCN by this point the total charge will increase £100 + toll charge and the case will be passed on to a 3rd party debt collection/legal team, where additional administrative charges will be applied.

TT2 cannot discuss cases at this stage and all correspondence will be dealt with through a 3rd party debt collection/legal team.

Click here to Pay or Appeal UTCN

The following charges will apply to late payments:

  • £30 (in addition to the original toll fee, if paid in full within 14 days of the date of notice)
  • £60 (in addition to the original toll fee, if paid in full within 28 days of the date of notice)

Please note: failure to pay an unpaid toll charge in full within 28 days of the date of the notice will incur a charge of £100 (in addition to the original toll charge). This will be pursued via an external third-party debt collection agency or legal team and, if necessary, will be recovered through a UK court. All associated expenses incurred as a result will be applied, in addition to your original toll fee and UTCN charge.

Making an appeal

All representations (appeals) to TT2 must be made via our appeals portal or in writing by post to the address printed on the UTCN Letter. The easiest and quickest way to appeal is by using our online appeals portal which will then automatically place your Unpaid Toll Charge Notice (UTCN) on hold whilst your appeal is being reviewed. If your appeal is denied the charge level and time period will be resumed.

Please note we do not accept appeals via email or social media.