To close your account, please click here and complete the form. … Read more
General
Where can I find help with using the website?
See our website help guides here. … Read more
Do you charge for caravans/trailers?
No. There is no additional charge for caravans or other trailers. However, the vehicle pulling the trailer will be required to pay the appropriate toll. … Read more
Do the tunnels ever close?
The tunnels are open 365 days per year, however some single lane closures are necessary to ensure the maintenance and safe operation of our site. Further short duration (approximately 20 minute) full closures of the tunnels are sometimes necessary to … Read more
When is the best time to travel?
Some congestion may be experienced during peak periods; weekday mornings from 7.00 – 9.00am and evenings from 4.30 – 6.00pm. Traffic volume is normally heavier heading north in the morning and south in the evening. Outside of these times you … Read more
Why should I have my lights on when driving through the tunnels?
The tunnel is no different to a well lit road at night. Hence you are required to switch on your headlights upon entering the tunnel for your safety, and the safety of other motorists. … Read more
I have a dog in the car. Can I go through the tunnels?
Yes. Only animals that are not in a vehicle are banned from travelling through the tunnels. … Read more
Will I be charged if I breakdown at the Tyne Tunnels?
Yes, as we will need to move your vehicle as quickly as possible. For details please see our Breakdown Recovery page. … Read more
Do you check light goods vehicles and caravans?
Light goods vehicles and caravans no longer need to be inspected. However, drivers of hazardous loads must report to a member of TT2 staff before entering the tunnels. … Read more
Can I pay by credit or debit card?
Credit and debit card payments cannot be taken directly at the tunnels. You will drive straight through the tunnels without stopping therefore you can use your debit/credit card to pay online or via our automated telephone payment line by midnight … Read more