A Pre-Paid account is the most efficient way of paying for your journey as the cost is deducted from your credit. ✔ Receive 10% discount per passage ✔ Pay for passages already made within the payment window ✔ Pay for … Read more
I have a non UK registered Vehicle Registration Number, how do I pay?
If you have a non UK registered vehicle registration number, you can pay using our regular payment methods. Simply input your vehicle registration number and complete the information as required. … Read more
My Vehicle Registration Number is not being recognised
When typing in your Vehicle Registration Number… Check the Vehicle Registration Number is correct and try again. If your vehicle is a UK registered vehicle, please check you have typed in the Vehicle Registration Number correctly as all UK registered … Read more
What methods of payment can I use?
You can pay online or via our app, as well as our automated telephone payment line on 0191 574 0030 or at a PayPoint retailer. We can NOT accept payment via cash or cheque. Cash payments can be made at … Read more
I have missed the deadline to pay by midnight the following day of my passage. What should I do?
Payment must be made by midnight the day after your passage. Any payments made outside the payment window will be allocated towards future passages. An Unpaid Toll Charge Notice will be issued to the registered keeper of the vehicle for … Read more
Do you charge for caravans/trailers?
No. There is no additional charge for caravans or other trailers. However, the vehicle pulling the trailer will be required to pay the appropriate toll. … Read more
Do the tunnels ever close?
The tunnels are open 365 days per year, however some single lane closures are necessary to ensure the maintenance and safe operation of our site. Further short duration (approximately 20 minute) full closures of the tunnels are sometimes necessary to … Read more
When is the best time to travel?
Some congestion may be experienced during peak periods; weekday mornings from 7.00 – 9.00am and evenings from 4.30 – 6.00pm. Traffic volume is normally heavier heading north in the morning and south in the evening. Outside of these times you … Read more
Why should I have my lights on when driving through the tunnels?
The tunnel is no different to a well lit road at night. Hence you are required to switch on your headlights upon entering the tunnel for your safety, and the safety of other motorists. … Read more
I have a dog in the car. Can I go through the tunnels?
Yes. Only animals that are not in a vehicle are banned from travelling through the tunnels. … Read more