A Pre-Paid account is the most efficient way of paying for your journey as the cost is deducted from your … Read more
I have a non UK registered Vehicle Registration Number, how do I pay?
If you have a non UK registered vehicle registration number, you can pay using our regular payment methods. Simply input … Read more
My Vehicle Registration Number is not being recognised
When typing in your Vehicle Registration Number… Check the Vehicle Registration Number is correct and try again. If your vehicle … Read more
What methods of payment can I use?
You can pay online or via our app, as well as our automated telephone payment line on 0191 574 0030 … Read more
I have missed the deadline to pay by midnight the following day of my passage. What should I do?
Payment must be made by midnight the day after your passage. Any payments made outside the payment window will be … Read more
Do you charge for caravans/trailers?
No. There is no additional charge for caravans or other trailers. However, the vehicle pulling the trailer will be required … Read more
Do the tunnels ever close?
The tunnels are open 365 days per year, however some single lane closures are necessary to ensure the maintenance and … Read more
When is the best time to travel?
Some congestion may be experienced during peak periods; weekday mornings from 7.00 – 9.00am and evenings from 4.30 – 6.00pm. … Read more
Why should I have my lights on when driving through the tunnels?
The tunnel is no different to a well lit road at night. Hence you are required to switch on your … Read more
I have a dog in the car. Can I go through the tunnels?
Yes. Only animals that are not in a vehicle are banned from travelling through the tunnels. … Read more