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Upcoming Northbound Tunnel weekend closures from June 7th 2024, with bi-directional layout in Southbound tunnel. Learn more

Why has my journey not shown up on my Pre-Paid account?

If any journeys you have already made are not yet appearing on your account, please check that you have:

1. Added the correct vehicle
2. You have sufficient funds to cover all journeys

Provided you have done both of these things within the payment window (by midnight the day after your journey(s)), you do not need to take any further action. Your journey has gone for a manual review by one of our agents. Please allow up to 10 days for this to be done and for the journey to appear on your account. This will appear as a “correction” on your account.

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