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Why is a “Correction” showing on my account?

Manual corrections can be made to accounts for a number of reasons. Please see the common reasons below;

  • Your number plate was not read with high confidence. In this instance a staff member will review the journey image and deduct your toll manually
  • You have a direct debit. The top up could appear as a “correction”
  • You have topped up by cheque. The top up could appear as a “correction”

If you are ever unsure about a correction please call our contact centre and an agent can talk through this with you.

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