Manual corrections can be made to accounts for a number of reasons. Please see the common reasons below;
- Your number plate was not read with high confidence. In this instance a staff member will review the journey image and deduct your toll manually
- You have a direct debit. The top up could appear as a “correction”
- You have topped up by cheque. The top up could appear as a “correction”
If you are ever unsure about a correction please call our contact centre and an agent can talk through this with you.