Who are we?
TT2 Limited, the operator of the iconic Tyne Tunnels has an exciting opportunity for a proactive experienced full-time Infrastructure & Systems Engineer to join our friendly and supportive team at our premises in Wallsend, North Tyneside.
Our vision is to be recognised regionally as an organisation that provides significant value to the North East and every day we help the 65,000+ customers who use the Tyne Tunnels to have the best journey experience possible. This means we are committed to delivering regional growth by offering the most reliable, safe, sustainable, and efficient service to our customers.
TT2 are dedicated to being an inclusive workplace and employer of choice. We support our employees with a number of initiatives, and we are proud to have a “Great Place to Work” Certification.
About this career opportunity:
The role is varied and interesting and you will play a key role in supporting the Support Services team ensuring that all IT equipment and infrastructure is running to its optimum performance across the organisation. You will need to be proactive, driven, and a great communicator. You will manage the availability of all IT equipment and infrastructure through continuous improvement. You will work closely with the Support Services Manager and act as a point of contact for internal and external stakeholders. You will ensure the effective and efficient operation of the IT department, achieving objectives and company plans as detailed from time to time.
Main role responsibilities (Please see Job Description for full details)
- Represent the Support Services department in meetings and conferences.
- Provide mentoring and training to staff and visiting engineers.
- Act as a single point of contact on specific projects.
- Undertake the review, revision and execution of change management requests.
- Ensure IT related incidents and requests are dealt with in a timely manner, logged and acted upon within defined SLA’s.
- Interact with suppliers, request quotes and purchase equipment in accordance with policies, budget and operational demand.
- Ensure IT systems, applications and Cloud platforms adhere to best practices and recommendations set by suppliers and software vendors.
- Participate in TT2’s IT Technical on-call rota currently 1:3 weeks (£3508.00 per annum) as determined by the company from time to time.
What makes you our ideal candidate?
You will be passionate about delivering a great service to all our key stakeholders. You will be self-motivated with the ability to organise and prioritise a varied workload to meet deadlines whilst ensuring accuracy, with high levels of integrity.
Essential requirements:
- IT / ICT further education qualification as a minimum.
- MS Office 365 including Exchange online.
- Windows 10 Device Management using Microsoft Endpoint Manager
- MS Azure support certification/experience.
- MS Hyper-V virtual environments certification/experience.
- MS SQL experience.
- Experience working in an ITIL aligned environment and be familiar with ITIL principles
- Above average networking skills, including Cisco Meraki experience.
- Telecom systems certification/experience including VOIP / SIP and mobile technologies.
- Holds a detailed understanding of core internet technologies – Routing and Switching, DNS, DHCP, mail transport, OSI Model.
- Ability to prioritise a varied workload, keeping momentum on long-term goals whilst addressing immediate response to issues. Able to deliver under pressure.
- Excellent communication skills both written and oral, engaging at all levels through varied media.
- Proactive with a deep-seated commitment to continuous improvement.
Location and working hours:
This is a full-time role, working 37 hours per week, based in our Wallsend office.
The office hours are Monday to Thursday 08.30 – 16.30 including 30-minute unpaid lunch break and Friday 08.30 – 16.00 including 30-minute unpaid lunch break.
For full details please refer to Job Description in the link below.
What’s in it for you?
To attract the best candidates, we will offer a salary of £45,195 – £47,579 per annum, along with membership of the Local Government Defined Contribution Pension Scheme. We also offer 26 days Annual leave, plus 8 days bank holidays, with additional days available with length of service.
We offer comprehensive training and continuous development for this role, as well as encouraging and helping our employees gain additional relevant certification and qualifications. Other benefits include access to our 24/7 Employee Assistance Programme, On-site gym, Cycle to Work scheme, Company Enhanced Sick Pay and Free Travel (after a qualifying period), Free refreshments, Annual Away Days, Volunteering opportunities and a Reward App offering discounts and offers on purchases at many UK retailers.
TT2 Ltd is an equal opportunity employer – all applicants will be considered for employment without attention to age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.
TT2 is committed to maintaining a safe and healthy working environment for all our employees, therefore we operate a zero-tolerance to illicit drugs, and it is prohibited to have any alcohol in your system whilst at work. To support this the Company reserve the right to implement a drugs and alcohol testing programme.
The successful candidate must be eligible to work in the UK.
Closing date for receipt of applications: Sunday 7th September
Please note that suitable candidates may be invited to interview throughout the application window and therefore the vacancy may close at short notice. However, all candidates will be advised of the outcome of their application and therefore interested candidates are encouraged to apply at their earliest convenience.