ePrivacy and GPDR Cookie Consent by Cookie Consent
New Lane Layout Northbound - Left lanes for A19, right lane for A187 Learn more

Auto Top-up: How to Set Up & FAQs

We recommend that if you are an existing Auto Top-up user, check that it’s still set up to meet your needs.

Auto Top-up will be disabled on your account if your bank account does not have enough funds to cover the transaction. You will manually need to re-enable Auto Top-up after this occurs.

It’s simple to set up Auto Top-up on your Pre-Paid account. Find out how in this how-to guide for web or app. (see our FAQs at the bottom of this article).

Auto Top-up is an exclusive feature for our Pre-Paid customers. Join the underground movement today.

Create a Pre-paid account

PLEASE NOTE: The minimum top-up amount is £10 and the low balance threshold is £5.

Step 1 – Login to your account at topup.tt2.co.uk with your Pre-Paid account.

Step 2 – To set up Auto Top-up, you must have a saved card on your account.
If you don’t have a saved card, login to your account, click “Wallet” on the sidebar, and then “Add a new card” and input your information.

Step 3 – Click “Accounts” in the sidebar, and then click on the “My Account” tile.

Step 4 – Next, click the “Auto Top-up” button.

Step 5 – Set a threshold for when your balance drops below that amount, to have the Auto Top-up triggered.
Secondly, set the amount you want your account to top up by when that amount is hit.
Note: “When my account reaches” must be £5 or above, and “Top-up my account” must be £10 or above.

Step 6 – Select your saved card.

This will be where your credit is added from when the Auto Top-up is triggered.
To proceed, agree to the terms and conditions and click “Create”.

Step 7 – You’ve now setup Auto Top-up on your account!

You will receive email confirmation of when an Auto Top-up transaction has been complete and if any errors occurred and the payment was unsuccessful.

 

Want to change or delete your Auto Top-up rule?

Click the “Auto Top-up” button on your account shown in step 4, in order to manage your Auto Top-up rule.

The App

Step 1 – Click the “Payment” tab and then the “Top Up” button.

Step 2 – Click the “Setup Auto Top-up” button.

Step 3 – Set a threshold for when your balance drops below that amount, to have the Auto Top-up triggered.
Secondly, set the amount you want your account to top up by when that amount is hit.
Note: “When my account reaches” must be £5 or above, and “Top-Up By” must be £10 or above.

Step 4 – Select the card to use to top-up when the Auto Top-up is triggered. You must have a saved card in order to use Auto Top-up.

You’ve now set up Auto Top-up on your account!

You will receive email confirmation of when an Auto Top-up transaction has been complete and if any errors occurred and the payment was unsuccessful.

Want to change or delete your Auto Top-up rule?

Click the “Manage Auto Top-up” button on the Top-up page in order to manage your Auto Top-up rule.

Looking to set up Low Balance Notifications? Find our how to guide here.

Find out more

FAQs

I don’t have a Pre-Paid account, can I use Auto Top-up?

No. Only Pre-Paid account holders can use this new feature, you can apply for a Pre-Paid account here.

Why is my card information no longer saved?

Due to upgrades with our payment system, previously saved card details have been removed in order for us to implement our new Auto Top-up technology. Please re-enter your card details and complete a top-up transaction which will allow you to use Auto Top-up on your account.

Where do I Auto Top-up?

The Auto Top-up page can be found on your account overview, login first with your Pre-Paid account.

How does the Auto Top-up system work?

Our Auto Top-up system ensures that you always have credit in your account. If you register for a Tyne Tunnels Pre-Paid account, you can set up the account so it is automatically topped up from your bank account whenever the level of funds in your account drops below a specified amount. The minimum amount you can specify is £10 when you account falls below £5, but you can set a higher amount if you wish to do so.

Do I have to use the Auto Top-up system?

No. You can still choose to top-up your account yourself, but this way you will run a much greater risk of not having enough money in your account to pay for your journey.

If I use the Auto Top-up system, how much money will it take from my bank when my Pre-Paid account drops below my agreed threshold?

You will be able to choose your own top-up value, though there will be a minimum top-up value of £10 at a minimum thresold of when you account falls below £5. We recommend you choose a value that is roughly equal to the amount you expect to spend on journeys on a monthly basis.

I don’t want to set up Auto Top-up, do I still need to save my card information?

No. Saving your card does not mean you also have to set up Auto Top-up. However, a saved card is needed to set up Auto Top-up. You can continue to top-up as normal with/without a saved card.

Stay up to date?

Join the conversation and keep updated.
feedback