Back to How can we help?

Guest Payments FAQs

a

I have missed the deadline to pay by midnight the following day of my passage. What should I do?

Payment must be made by midnight the day after your passage. Any payments made outside the payment window will be allocated towards future passages.

An Unpaid Toll Charge Notice will be issued to the registered keeper of the vehicle for any non payment or late payment of toll.

a

What methods of payment can I use?

You can pay online or via our app, as well as our automated telephone payment line on 0191 574 0030 or at a PayPoint retailer.

We can NOT accept payment via cash or cheque. Cash payments can be made at a PayPoint retailer.

Please be aware we do not accept American Express as a card payment.

a

My Vehicle Registration Number is not being recognised

When typing in your Vehicle Registration Number…

  • Check the Vehicle Registration Number is correct and try again. If your vehicle is a UK registered vehicle, please check you have typed in the Vehicle Registration Number correctly as all UK registered vehicles should be identified by the DVLA search
  • Consider using another device or another browser
  • Newly registered vehicles may not be identifiable with the DVLA yet causing the vehicle to not be recognised when typing it in
  • Foreign vehicles: please check your details are correct and enter it manually
  • Common input errors include:
    • The number zero “0” and the letter “O”
    • The letter “L” and the letter “I”
    • The number “1” and the letter “L”
    • The letter “M” and the letter “N”
    • The letter “W” and the letter “V”

When your passage hasn’t deducted from the account…

  • If our Automated Number Plate Recognition (ANPR) cameras have not picked up your Vehicle Registration Number correctly, they will go into a manual review queue for an agent to review to ensure a correct reading. This can take up to 10 days to deduct from your account

If you have tried all the above and still have problems, please contact us here.

a

I have a non UK registered Vehicle Registration Number, how do I pay?

If you have a non UK registered vehicle registration number, you can pay using our regular payment methods. Simply input your vehicle registration number and complete the information as required.

a

I’m having trouble paying

Please see our help page here.

a

How do I close my account?

To close your account, please click here and complete the form.

a

How do I get a receipt of my journeys?

Your email confirmation is your receipt which can be printed from your email inbox.
If you are a Pre-Paid account holder you can also download your activity using the Export activity function from your account activity page. For further instructions on this, please click here.