If the email address you’ve provided in your application is already associated with a TT2 Pre-Paid Account, or if an email address has not been specified in your application, you will not receive reminders to renew your exemption. Please note … Read more
How do I use my Pre-Paid account?
Step 1 – Login to your account here, or sign-up here Step 2 – Click the “Menu” icon in the top right hand corner Step 3 – Click the “Using your Tyne Tunnels Account” button under the “Help” section Step … Read more
Trade Plate Guidance
From time to time, you may need to use trade plates when using the tunnels. Trade plates are not exempt from toll. Please see the DVLA website here for guidance on displaying trade plates. Please apply your trade plate to … Read more
How do I get a receipt of my journeys?
Your email confirmation is your receipt which can be printed from your email inbox. If you are a Pre-Paid account holder you can also download your activity using the Export activity function from your account activity page. For further instructions … Read more
How to save a card on your Pre-Paid account
Via the website… Step 1 – Login to your Pre-Paid account and click “Menu” Step 2 – Click on “Payment Methods” Step 3 – Click on “Add card” Step 4 – Enter your card details then press “Save Card” Step … Read more
How to pay for your journeys in advance
If you are a Pre-Paid account holder: Top-up in advance via… 1) App 2) Website 3) Automated telephone payment line on 0191 574 0030 If you are not a Pre-Paid account holder: Purchase up to 10 journeys, valid for 12 … Read more
What is your complaints process?
Click here to find out more about our complaints process. … Read more
What is your appeals process?
Click here to find out more about our appeals process. … Read more
How can I change the vehicle assigned to my Blue Badge myself?
Please see our step-by-step how-to guide here. … Read more
How do I close my account?
To close your account, please click here and complete the form. … Read more