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Pre-Paid Account Information
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How am I reminded to renew my exemption?
If the email address you’ve provided in your application is already associated with a TT2 Pre-Paid Account, or if an … Read more
How do I use my Pre-Paid account?
Step 1 – Login to your account here, or sign-up here Step 2 – Click the “Menu” icon in the … Read more
Trade Plate Guidance
From time to time, you may need to use trade plates when using the tunnels. Trade plates are not exempt … Read more
How do I get a receipt of my journeys?
Your email confirmation is your receipt which can be printed from your email inbox. If you are a Pre-Paid account … Read more
How to save a card on your Pre-Paid account
Via the website… Step 1 – Login to your Pre-Paid account and click “Menu” Step 2 – Click on “Payment … Read more
How to pay for your journeys in advance
If you are a Pre-Paid account holder: Top-up in advance via… 1) App 2) Website 3) Automated telephone payment line … Read more
What is your complaints process?
Click here to find out more about our complaints process. … Read more
What is your appeals process?
Click here to find out more about our appeals process. … Read more