Click here to find out more about our complaints process. … Read more
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What is your appeals process?
Click here to find out more about our appeals process. … Read more
How does an Unpaid Toll Charge Notice (UTCN) work?
Learn more about how a Unpaid Toll Charge Notice (UTCN) works here. … Read more
What are the benefits of a Pre-Paid account?
A Pre-Paid account is the most efficient way of paying for your journey as the cost is deducted from your credit. ✔ Receive 10% discount per passage ✔ Pay for passages already made within the payment window ✔ Pay for … Read more
What methods of payment can I use?
You can pay online or via our app, as well as our automated telephone payment line on 0191 574 0030 or at a PayPoint retailer. We can NOT accept payment via cash or cheque. Cash payments can be made at … Read more
How long do I have to pay for my passage though the tunnel?
You have until midnight the day after you use the Tyne Tunnel(s) to pay your toll. Failure to pay your toll may result in the issue of an Unpaid Toll Charge Notice. … Read more
How does the Tyne Tunnels work?
See our “Plan your Visit” page here to learn how to use the Tunnels. … Read more