Using the Tyne Tunnels? Here’s everything you need to know.
Using the Tyne Tunnels is simple, easier and convenient. This guide will tell you everything you need to know including how to pay your toll.
Remember: pre-pay or pay your toll by midnight the day after travel
How to Pay
Pre-Paid
If you have a Pre-Paid account (click here to apply for one), Automatic Number Plate Recognition (ANPR) cameras inside the Tunnels will read your Vehicle Registration Number as you drive straight through the Tunnels at normal speed.
You have the option upon sign up to create a personal, or business account.
Personal Account – Manage multiple vehicles on up to two accounts which can each have their own funds.
Business Account – Split your fleet of vehicles into groups under one account. There is no limit on the number of accounts you can have under a business account.
Simply ensure your Vehicle Registration Number is added to your account, as well as topping up your account with enough funds before travel, or by midnight the day after travel.
You can top-up your account via our website, app or automated telephone payment line on 0191 574 0030.
Auto Top-up
Always have sufficient credit for your passages with Auto Top-up. Learn more.
Having trouble making a payment? Click here for our help page.
Guest Payment
Guest Payment allows you to pay for passages without having to set up a Pre-Paid account.
You can:
- Pay in advance for your passage or by midnight the day after travel
- Purchase up to 10 passages up 12 months in advance
Once payment is successful, you will receive an email with the payment details and the receipt ID.
If you have bought one off passages in advance, you will be able to check how many you have remaining using the “View remaining Passages” feature on our website. Simply enter your Vehicle Registration Number you used when purchasing your journeys, and the receipt ID that would have been emailed to you after purchase.
To see a step-by-step tutorial of how guest payment works, click here.
Having trouble making a payment? Click here for our help page.
Automated Telephone Payment Line
Our automated telephone payment line is available on 0191 574 0030. This allows you to:
- Top up your Pre-Paid account
- Pay after you have driven through the Tunnels, by midnight the day after travel
- Purchase up to 10 one off journeys, up to 12 months in advance
- Pay a UTCN
Having trouble making a payment? Click here for our help page.
PayPoint
Cash payments can no longer be accepted at the point of passage. If you’d still like to pay by cash, you can do so at a PayPoint retailer. The closest one is only 300 metres away from the Tyne Tunnels. Find a map of all PayPoint retailers here.
You can use PayPoint retailers to:
- Pay for a passage after driving through the Tunnels by midnight the day after travel
- Buy up to 10 passages in advance
You will receive a receipt showing:
- The total amount
- The number of passages
- The Vehicle Registration Number
- Receipt ID (reference “REF” number)
You can use the “REF” on your receipt to check how many passages you have remaining out of the 10 you can buy in advance here.
Get the App
The Tyne Tunnels app makes your journey simpler. Manage your Pre-Paid account, keep track of your journeys, and stay notified on service changes and Tyne Tunnels news.
Download our app today!
Need any assistance? Speak to our Customer Contact Centre on 0191 574 0031