Free cookie consent management tool by TermsFeed

Customers without an exemption account

You cannot claim for toll exemption unless you have a registered exemption account.

Inspection lanes are no longer available for unregistered Blue Badge and Disability Tax customers to claim toll exemption.

Since you don’t have your vehicle registered against an exemption account, the toll is payable. This must be made by midnight the day after your journey. Make sure to register your vehicle against an exemption account for any future journeys.

If you do not make payment by midnight the day after your journey, an Unpaid Toll Charge Notice (UTCN) will be issued.

How to pay

Online at, via our app, automated telephone payment line on 0191 574 0030 or a PayPoint retailer.

If you require this information in an alternative format, please call our customer service team on 0191 574 0031.

Join the conversation and keep updated.