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Tyne Tunnels
Tyne Tunnels

Coronavirus: Update on Our Services

Coronavirus: Update on Our Services

Coronavirus: Update on Our Services

Update 30/04/2020 – We have implemented a new way to pay at the tolls called ‘Pay later’ where you can push a button to receive an invoice that can be paid before midnight the following day. This will help our staff and customers maintain social distancing. Click here for the full update. Please note: card payments are no longer available at the tolls and change can no longer be given out by our staff. Pay later can be used instead. The change machines at the lay-by before the tolls is still available.

Update 09/04/2020 – We have updated a number of internal procedures to ensure social distancing can be maintained and we have hired additional customer service agents to ensure the Tunnels can continue to flow should any of our staff be unable to work due to Coronavirus. The Tunnels remain open and fully operational 24/7. For more details on our updated procedures, including a customer response to from the North East Comined Transport Authorities regarding the Tyne Tunnel Tolls click here.

Update 23/03/2020 – In response to government social distancing guidelines, the Pedestrian and Cyclist Tunnel Night Shuttle Service is no longer available. The service has been replaced by a free taxi service. Customers looking to use the service between 10pm and 6am must call TT2’s automated switch board on 0191 262 4451 and ask for ‘Control Room’. The vehicle Tunnels remain open and fully operational 24/7.

Update 18/03/2020, 4:30pm – In response to government guidelines, all staff who are not required on site will be working from home. Some service level agreements such as exemption updates and new applications will be impacted. Customer services will still be operating, however there may be delays in responses. Online top-ups and our telephone top-up line will still be available. Contact tt2limited@tt2.co.uk if you have any further queries. The Tunnels remain open and fully operational 24/7.

Here at the Tyne Tunnels, we are taking the spread of Coronavirus very seriously. We are staying well informed of the developing situation and are following the advice and recommendations from the Government, Public Health England and the World Health Organisation.

To protect our staff at the Tunnels and reduce risk, we are closing our walk-in office. Services, such as exemption updates and new applications may also be affected. Online top-ups and our telephone top-up line will still be available.

The Tunnels will remain open and fully operational 24/7. Staff members are following the latest Government recommendations and asking any staff member with flu-like symptoms to self-isolate for 14 days. We continue to request that any staff member returning from certain affected areas abroad – or those who have been in close personal contact with someone who has contracted the virus – to self-isolate for 14 days.

We thank you for your patience and understanding at this time.

This page will be updated with the latest developments.

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