Our response to Covid-19 – Click here for the latest updates
Tyne Tunnels
Tyne Tunnels

Coronavirus: Update on Our Services

Coronavirus: Update on Our Services

Coronavirus: Update on Our Services

Update 23/03/2020 – In response to government social distancing guidelines, the Pedestrian and Cyclist Tunnel Night Shuttle Service is no longer available. The service has been replaced by a free taxi service. Customers looking to use the service between 10pm and 6am must call TT2’s automated switch board on 0191 262 4451 and ask for ‘Control Room’. The vehicle Tunnels remain open and fully operational 24/7.

Update 18/03/2020, 4:30pm – In response to government guidelines, all staff who are not required on site will be working from home. Some service level agreements such as exemption updates and new applications will be impacted. Customer services will still be operating, however there may be delays in responses. Online top-ups and our telephone top-up line will still be available. Contact tt2limited@tt2.co.uk if you have any further queries. The Tunnels remain open and fully operational 24/7.

Here at the Tyne Tunnels, we are taking the spread of Coronavirus very seriously. We are staying well informed of the developing situation and are following the advice and recommendations from the Government, Public Health England and the World Health Organisation.

To protect our staff at the Tunnels and reduce risk, we are closing our walk-in office. Services, such as exemption updates and new applications may also be affected. Online top-ups and our telephone top-up line will still be available.

The Tunnels will remain open and fully operational 24/7. Staff members are following the latest Government recommendations and asking any staff member with flu-like symptoms to self-isolate for 14 days. We continue to request that any staff member returning from certain affected areas abroad – or those who have been in close personal contact with someone who has contracted the virus – to self-isolate for 14 days.

We thank you for your patience and understanding at this time.

This page will be updated with the latest developments.

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