Complaints Procedure

Customer Complaints

Customers have the opportunity to make a complaint to TT2 Ltd by clicking here.  You can also contact us by telephone on 0191 574 0031, Monday to Friday 08:15-19:00, Saturday 09:00-13:00 and Sunday 09:00-12:30.

You can also write to us at:

TT2 Limited
Administrative Building
Wallsend
Tyne and Wear
NE28 0PD

Stage 1: Initial Complaint Received

Your complaint will be reviewed and investigated by the Customer Service team.  We aim to respond within 10 working days, but this can take longer during busy periods.

Stage 2: Formal Resolution

If you’re not satisfied with our initial response, you can ask for your complaint/appeal to be reviewed again.  This will be investigated by the Customer Operations Team Leader who will investigate and respond independently.

Please find our complaints form here.

Appeals Procedure

To appeal an Unpaid Toll Charge Notice (UTCN) please follow this link. We aim to respond within 10 working days, but this can take longer during busy periods.