This article is everything you need to know about Pay later. Click here to pay a Pay later (Schedule of Charge).
To help our staff and customers maintain social distancing and reduce the need for direct contact, TT2 are rolling out a brand-new way to pay, called ‘Pay later’.
In this article we’ll tell you how to use ‘Pay later’, including what to do at the toll booth and how to pay for your passage through the Tunnels.
What is ‘pay later’?
Introduced to help reduce the direct contact between staff and customers and enable us to social distance, ‘pay later’ is a new method of paying available at the toll booths.
With the introduction of pay later we will no longer be taking card payments at the point of passage and we will no longer be giving change at the lane (the change machine will still be available at the lay-by). Card payments will be made via the pay later option.
How does pay later work?
At the Tolls
Approach any Toll Booth as normal, use any lane that is available. Press the green button and wait for the schedule of charge to be printed. Take the schedule of charge (keep it somewhere safe as you’ll need it to pay) and the barriers will lift. You can now continue your journey.
You have until midnight the following day to pay for your passage.
Paying for your journey
We recommend paying for your passage immediately upon completion of your journey. To pay, simply visit the TT2 website homepage and click on the ‘Pay later’ button. Input the information on your schedule of charge and confirm your vehicle registration number. Then you can input your billing details and your payment will be confirmed. Customers have until midnight the day after travel to pay for their journey.
Here’s a short video explainer so you know exactly what to expect:
Who is ‘Pay later’ for?
This payment method is for customers who do not yet have a pre-paid account and do not have change available at the toll booths.
What happens if I don’t pay?
If the payment is not made by the stated payable time and date an unpaid toll charge notice (UTCN) will be issued and the following charge will apply: £60 in addition to the toll if paid in full within 28 days of the date of notice.
Provided the payment is received in full within 14 days from the date of the notice a reduced charge of £30 in addition to the toll will be payable.
Important: Failure to pay an unpaid toll charge in full within 28 days of the date of the notice will incur a charge of £100 in addition to the toll charge. This will be pursued via an external 3rd Party Debt Collection Agency/Legal Team, and if necessary recovered through a UK Court. All associated expenses incurred as a result will be applied in addition to the total TT2 debt and pursued in full.
What if I lose my schedule of charge?
If you lose your schedule of charge, please call our customer service team on 0191 262 4451 (Monday-Friday 9:15am-4:15pm) as soon as possible as failure to pay before midnight the following day will result in an Unpaid Toll Charge Notice of up to £100 sent to the registered vehicle keeper’s home address.
Can I still pay by cash at the booth?
Yes. You can still pay the toll at the booth using cash (coins only). Just drop the coins into the ‘Pay now’ area as normal. However, we will no longer be giving out change to people who only have notes. If you find yourself without change you must use the pay later option.
Are the change machines still available at the Lay-by?
Yes. If you want to pay at the booths at the time of passage and you only have notes, you can still use the change machines that are available in the lay-by before reaching the tolls.