If TT2 don’t receive your toll payment before the time stated on the ticket, TT2 will need to contact the DVLA to request the name and address of the Registered Keeper of the vehicle so that an Unpaid Toll Charge Notice (UTCN) can be sent.
A UTCN is generated and then sent to the Registered Keeper of the vehicle. The amount payable will be £60.00 + your toll amount (reduced to £30.00 + your toll amount if paid within 14 days of the UTCN generated date).
If you wish to appeal the UTCN there’s details included which explain what steps are needed. Once an appeal is made, the timer stops until your appeal is reviewed (allow 10 working days for a response).
If payments are not received for your UTCN by this point the total charge will increase £100 + toll charge and the case will be passed on to a 3rd party debt collection/legal team, where additional administrative charges will be applied.
TT2 cannot discuss cases at this stage and all correspondence will be dealt with through a 3rd party debt collection/legal team.
With the introduction of Pay Later TT2 will no longer be taking card payments at the point of passage and TT2 will no longer be giving change at the lane (the change machine will still be available at the lay-by.) Card payments will be made via the Pay Later option.
At the Tolls
Approach any Toll Booth as normal, use any lane that is available. Press the green button and wait for the schedule of charge to be printed. Take the Pay Later (Schedule of Charge,) keep it somewhere safe as you’ll need it to pay, and the barriers will lift. You can now continue your journey.
You have until midnight the following day to pay for your passage.
Here’s a short video explainer so you know exactly what to expect
How Does Unpaid Toll Charge Notice (UTCN) Work?
To pay your UTCN, you’ll need your UTCN reference number starting with “TT” from your UTCN letter.
Failing to make payment for the required toll by the stated payable date and time or to make a payment of the appropriate toll charge through failure to comply with the traffic signals in lane will result in an unpaid toll charge notice (UTCN) being issued and the following charge will apply: £60 in addition to the toll if paid in full within 28 days of the date of notice.
Provided the payment is received in full within 14 days from the date of the notice a reduced charge of £30 in addition to the toll will be payable.
Important: Failure to pay an unpaid toll charge in full within 28 days of the date of the notice will incur a charge of £100 in addition to the toll charge. This will be pursued via an external 3rd Party Debt Collection Agency/Legal Team, and if necessary recovered through a UK Court. All associated expenses incurred as a result will be applied in addition to the total TT2 debt and pursued in full.
As long as you are still within the payment window (by midnight of the following day of your journey) following your journey, you can recover the reference number of your Pay Later (Schedule of Charge) by clicking here.
If you are outside of the payment window and the Pay Later (Schedule of Charge) ticket is unpaid, an Unpaid Toll Charge Notice will be posted following a request to the DVLA for the registered keeper’s details.
Yes. You can still pay the toll at the booth using cash (coins only). Just drop the coins into the ‘Pay now’ area as normal. However, we will no longer be giving out change to people who only have notes. If you find yourself without change you must can use the Pay Later option.
UTCNs are issued either when a Pay Later (Schedule of Charge) is not paid by midnight of the following day of your journey, or if you have been through a Pre-Paid lane and not stopped at the red light to make provision to pay.