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How do I use my Pre-Paid account?
Step 1 – Login to your account here, or sign-up here Step 2 – Click the “Menu” icon in the … Read more
How do I get a receipt of my journeys?
Your email confirmation is your receipt which can be printed from your email inbox. If you are a Pre-Paid account … Read more
How to save a card on your Pre-Paid account
Via the website… Step 1 – Login to your Pre-Paid account and click “Menu” Step 2 – Click on “Payment … Read more
How do I close my account?
To close your account, please click here and complete the form. … Read more
Why is a “Correction” showing on my account?
Manual corrections can be made to accounts for a number of reasons. Please see the common reasons below; Your number … Read more
Why has my journey not shown up on my Pre-Paid account?
If any journeys you have already made are not yet appearing on your account, please check that you have: 1. … Read more
How long after topping up my Pre-Paid account should I wait before travelling?
You can travel straight through the Tunnels without a delay after topping up your Pre-Paid account. … Read more
Can I add the same vehicle to another Pre-Paid account?
No. You can only have a vehicle on one Pre-Paid account at a time. … Read more
How many vehicles can I add to my Pre-Paid account?
You can add as many vehicles as you want to your account. … Read more