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Pre-Paid Accounts
How do I use my Pre-Paid account?
Step 1 – Login to your account here, or sign-up here Step 2 – Click the “Menu” icon in the top right hand corner Step 3 – Click the “Using your Tyne Tunnels Account” button under the “Help” section Step … Read more
How do I get a receipt of my journeys?
Your email confirmation is your receipt which can be printed from your email inbox. If you are a Pre-Paid account holder you can also download your activity using the Export activity function from your account activity page. For further instructions … Read more
How to save a card on your Pre-Paid account
Via the website… Step 1 – Login to your Pre-Paid account and click “Menu” Step 2 – Click on “Payment Methods” Step 3 – Click on “Add card” Step 4 – Enter your card details then press “Save Card” Step … Read more
How do I close my account?
To close your account, please click here and complete the form. … Read more
Why is a “Correction” showing on my account?
Manual corrections can be made to accounts for a number of reasons. Please see the common reasons below; Your number plate was not read with high confidence. In this instance a staff member will review the vehicle image and deduct … Read more
Why has my journey not shown up on my Pre-Paid account?
If any journeys you have already made are not yet appearing on your account, please check that you have: 1. Added the correct vehicle AND 2. You have sufficient funds to cover all journeys Provided you have done both of … Read more
How long after topping up my Pre-Paid account should I wait before travelling?
You can travel straight through the Tunnels without a delay after topping up your Pre-Paid account. … Read more
Can I add the same vehicle to another Pre-Paid account?
No. You can only have a vehicle on one Pre-Paid account at a time. … Read more
How many vehicles can I add to my Pre-Paid account?
You can add as many vehicles as you want to your account. … Read more