Via the website… Step 1 – Login to your Pre-Paid account and click “Wallet” on the sidebar Step 2 – Click “Add a new saved card” Step 3 – A pop-up will appear, enter your card details. Step 4 – … Read more
Pre-Paid Accounts
How do I close my account?
To close your account, please click here and complete the form. … Read more
Why is a “Correction” showing on my account?
Manual corrections can be made to accounts for a number of reasons. Please see the common reasons below; Your number plate was not read with high confidence. In this instance a staff member will review the journey image and deduct … Read more
Why has my journey not shown up on my Pre-Paid account?
If any journeys you have already made are not yet appearing on your account, please check that you have: 1. Added the correct vehicle AND 2. You have sufficient funds to cover all journeys Provided you have done both of … Read more
How long after topping up my Pre-Paid account should I wait before travelling?
You can travel straight through the Tunnels without a delay after topping up your Pre-Paid account. … Read more
Can I add the same vehicle to another Pre-Paid account?
No. You can only have a vehicle on one Pre-Paid account at a time. … Read more
How many vehicles can I add to my Pre-Paid account?
You can add as many vehicles as you want to your account. … Read more
What are the benefits of a Pre-Paid account?
A Pre-Paid account is the most efficient way of paying for your journey as the cost is deducted from your credit. ✔ Receive 10% discount per passage ✔ Pay for passages already made within the payment window ✔ Pay for … Read more