Tyne Pass FAQs

Header for the Tyne Pass FAQs page

What is Open Road Tolling?

Open Road Tolling means there will no longer be a need to stop at a toll plaza; we will use an advanced Automatic Number Plate Recognition (ANPR) system to detect your Vehicle Registration Number and we’ll either deduct the toll from your account or you can pay by midnight the day after your journey on our website, via our automated top-up line or at a PayPoint by cash.

State of the art technology will allow for a smoother journey without the toll plazas. You will simply drive straight through the tunnels without any delays. This will transform this key North East transport link, benefiting businesses, customers, the environment and the local community.

When is Tyne Pass happening?

Tyne Pass will be going live towards the end of the year. Follow our Facebook page for the latest updates.

How will I pay?

You can view all available payment methods at Tyne Pass here.

When Tyne Pass happens later this year, do I have to stop anywhere?

You will not need to stop. Our Automatic Number Plate Recognition (ANPR) cameras will read your Vehicle Registraton Number as you travel through the tunnels at normal speed.

Stopping will still apply for abnormal loads as normal and for Blue Badge Exempt customers that are travelling with their physical Blue Badge as this will need to be inspected in the designated inspection lanes.

What if I have an exemption account/how will this work for Blue Badge customers?

You will continue to receive your exemption. Blue Badge/exempt customers are being contacted to migrate from their physical permit to an online account. This will allow customers to drive straight through without stopping. More info for Blue Badge/exempt customers can be found here.

How will this improve the environment?

Stop/start traffic plays a big part in overall emission levels. Not having to stop and start again means lower emissions and pollution in the surrounding area. Tyne Pass will reduce emissions by 50,000 tonnes each year.

Can I still pay by cash?

At Tyne Pass, you will not be able to pay by cash as we transition to Open Road Tolling. However, select PayPoint retailers will allow you to pay in store by cash.

I only travel through on a rare occasion so I prefer to pay cash. How can I pay?

There are several options to pay without a Pre-paid account. Please see “How will I pay?” above to see what options are available.

Why haven’t you just provided contactless payments instead?

Implementing contactless payments counteracts our plans to progress to Open Road Tolling. Learn more about why we haven’t implemented contactless payments at the tolls here.

I travel by motorbike. Will I still travel for free at Tyne Pass?

Yes. Customers travelling by a motorbike will still continue to be exempt from paying the toll.