We are contacting our customers either via email or via letter, 7 days prior to starting to deactivate their permits. As such, it’s really important that you make sure you go into your existing account and ensure that your contact information (email address / postal address) is up to date. You can do this by logging in here. If you’ve forgotten your password, simply click “forgot password” and follow the steps from there. If you don’t have an online account with us, make sure you request online access by clicking here. You will then be able to access your information on the website and ensure it’s all up to date.
We need you to do this because we will be contacting you via email where we have your email address or via post where we don’t 7 days before we deactivate your permit.
Where you have provided your email address, please ensure that each Monday you check your junk folder in case the email goes into there.