Please see our step-by-step how-to guide here. … Read more
How do I close my account?
To close your account, please click here and complete the form. … Read more
How does an Unpaid Toll Charge Notice (UTCN) work?
Learn more about how a Unpaid Toll Charge Notice (UTCN) works here. … Read more
I have more than 1 vehicle. How does this work?
You can only register one vehicle against your exemption. You will have the option to change your registered vehicle once … Read more
FAQs
Am I eligible for an exemption account? As long as you have a Blue Badge or your vehicle is tax … Read more
Customers without an exemption account
You cannot claim for toll exemption unless you have a registered exemption account. Inspection lanes are no longer available for … Read more
Online exemption accounts
Having an online account for your exemption will make travelling smoother and quicker. How exemptions work on an online account … Read more
I’m having trouble paying
Please see our help page here. … Read more
Where can I find help with using the website?
See our website help guides here. … Read more
Can I appeal a UTCN I’ve already paid?
You can not appeal a paid UTCN via the standard appeal method on our website. You should contact us on … Read more