Tyne Tunnels
Tyne Tunnels

FAQ

Q1. Do you examine commercial vehicles?

We do not routinely examine commercial vehicles however drivers of hazardous loads must report before entering the Tunnels.

Q2. Can I tow a vehicle through the tunnels?

Yes, but it will need to be checked before entering either of the tunnels. Please pull into the inspection lay-by on approaching the tunnel. Towed vehicles will be charged separately unless entirely under the control of the towing vehicle i.e. no driver is present in the towed vehicle.

Q3. What is ANPR?

Automatic Number Plate Recognition (ANPR) is a specialised camera system capable of reading vehicle number plates. The vehicle registration number is read and instantly checked against our database of vehicles registered on pre-paid or exempt accounts.

Q4. Can I pay by credit or debit card?

Credit and debit card payments cannot be made directly through the toll machines. If you have no other means of payment a member of staff can attend to process a card payment by card machine (not contactless). Please press the help button for assistance if you wish to make a credit or debit card payment and please note it takes longer than paying by cash or pre-paid account so could slow your journey time.

Q5. Can I get change?

Change machines are located before the toll lanes so that customers can get change without delaying other users.

Q6. Why is change no longer available at toll booths?

The provision of change at the toll lanes has a significant impact on traffic movement through the tolls plazas. We have therefore moved this facility out of the main traffic flow, into the lay-bys, in order to keep you moving and minimise delays for through-traffic.

Q7. Do you check light goods vehicles and caravans?

Light goods vehicles and caravans no longer need to be inspected. However, drivers of hazardous loads must report to a member of TT2 staff before entering the tunnels.

Q8. Is it cheaper to have a pre-paid account?

Yes. It is 10% cheaper to have a pre-paid account, and it can be topped up 24/7 online or by telephone. There is also a dedicated lane on either side of the Tunnels for drivers with pre-paid accounts for a quicker journey (‘P’ above the lanes).

Q9. Will I be charged if I breakdown at the Tyne Tunnels?

Yes, as we will need to move your vehicle as quickly as possible. For details please see our Breakdown Recovery page.

Q10. I have a dog in the car. Can I go through the tunnels?

Yes. Only animals that are not in a vehicle are banned from travelling through the tunnels.

Q11. Why should I have my lights on when driving through the tunnels?

The tunnel is no different to a well lit road at night. Hence you are required to switch on your headlights upon entering the tunnel for your safety, and the safety of other motorists.

Q12. Can I wait in my vehicle at the Tyne Tunnels?

If necessary, you may wait in the lay-bys for a short while, after authorisation by Tunnel staff.

Q13. When is the best time to travel?

Some congestion maybe experienced during peak periods; weekday mornings from 7.00 – 9.00am and evenings from 4.30 – 6.00pm. Traffic volume is normally heavier heading north in the morning and south in the evening. Outside of these times you can normally travel without delay.

Q14. Do the Tunnels ever close?

The tunnels are open 365 days per year, however some single lane closures are necessary to ensure the maintenance and safe operation of our site. Further short duration (approximately 20 minute) full closures of the tunnels are sometimes necessary to deploy traffic management and to complete certain maintenance activities.

During lane closures reduced speed limits (10mph) are in operation, please comply with all road signage and instructions given by tunnel staff. Additional closures may be required to address priority issues, where possible these closures will be advertised in advance on social local media and our web site.

Q15. Do you charge for caravans/trailers?

No. There is no additional charge for caravans or other trailers. However the vehicle pulling the trailer will be required to pay the appropriate toll.

Q16. How much is the toll?

The current toll is:
Motorcycle FREE
Car, Van or Bus 3m high and 2 axles £1.80
LGV, Van or Bus 3m high or 3 axles or more £3.60

Q17. What are your office hours?

Office hours for all enquiries are 9:15am – 16:15pm Monday to Friday. The office is closed at the weekends and during public holidays.

Q18. What is Direct Debit and how do I sign up?

Direct Debit is one of the most convenient and easiest ways to pay. You pay an agreed amount each month directly from your bank account and your payments are protected by the Direct Debit Guarantee.

You can sign up to our Direct Debit by logging into your Pre-paid account via the Tyne Tunnels App or on our website. You can sign up online using our paperless system or if you are a business and your bank account requires two signatories for authorisation you can complete a paper Direct Debit mandate form.

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